FAQ
Common questions about connecting Claude, ChatGPT and other assistants to Empiraa GPS, and what they can do there.
Do I need an API key?#
No. You sign in to GPS with your own account and approve the connection on GPS's own screen. Your assistant app registers itself with GPS, so there's no key or client ID to create. See Connecting.
Can the assistant see everything in our organization?#
No. It sees only what you can see in GPS, and does only what your role lets you do. A Viewer's assistant can read what a Viewer can read, and answer that Viewer's own check-ins. If your organization's admins set assistants to Off, it sees nothing there at all.
Can it delete things?#
No. It can add and update things, but never delete them. The one exception is removing an empty position from your org chart, and that can be undone in GPS.
Can I undo a change my assistant made?#
Usually, yes, in GPS. Check-ins, edits and status changes can be undone once, within 7 days, by you or an admin of the organization, as long as nothing has changed since. Some changes can't be undone, such as comments, decisions, transcripts and anything that emailed people. See Undo.
How do I know what an assistant changed?#
The item shows a "via Claude" or "via ChatGPT" label. Settings › Profile › Connected apps lists your assistants' changes in every organization, and admins see every assistant's changes in Settings › Organization › AI connectors. See Attribution.
Will it email people without asking me?#
Five tools reach people by email or calendar invite, through GPS's usual notifications: scheduling a meeting, marking a meeting held, sending your meeting check-in, raising actions for a client's people and sending a document request. Each one says so in its description, so your assistant knows. Comments email no one. Your assistant app decides when to ask you before a change, and Claude and ChatGPT always ask before a tool that replaces something. See Tools that email people.
Why does my assistant ask which organization I mean?#
You can reach more than one organization in GPS (for example, as a consultant), and your connection has no default. Name the organization in your request, or choose a default in Settings › Profile › Connected apps.
Our admin set assistants to View only. What happens?#
Your assistant can still read what you can see in that organization, but any change there is refused. In organizations set to Full, it can still make changes, if you connected it with View and make changes. See Admin controls.
I'm a consultant. Can my assistant work across my client book?#
Yes. If you run client accounts in myPortal, your assistant gets the myPortal tools: client health, briefs, notes, check-in rounds, document requests, strategy templates, time, timesheets, projects and the billing schedule. Each client's own switch and preferences still apply, and a client that switched assistants off is counted but never named.
Why was my connection paused?#
GPS pauses a connection that makes an unusual number of changes, or keeps being refused or failing, in case it's stuck in a loop. You're told in GPS. Select Resume in Settings › Profile › Connected apps if you expected it. You don't need to reconnect. See Automatic pause.
Does GPS see my conversation with the assistant?#
No. GPS receives only the name of each tool your assistant calls and the arguments it sends. Whatever GPS returns goes to your assistant's provider, which processes it under your agreement with them. See Data and privacy.
How do I disconnect an assistant?#
In Settings › Profile › Connected apps, select Disconnect beside it. It stops working with GPS straight away, and anything it already changed stays. Changing your GPS password disconnects every assistant at once.